JetBlue Airways MKE Terminal is based at Terminal 1, Concourse D of Milwaukee Mitchell International Airport (MKE) and provides an easy and comfortable travel experience. Check-in can be done at manned counters or through self-service kiosks, with online check-in as well. There are baggage services available in the form of allowances for carry-on bags, personal items, and checked bags, along with assistance for special or oversized bags. JetBlue offers real-time flight information through its website and mobile app, and customer support is offered 24/7. Passengers inside the terminal experience access to food, retail, free Wi-Fi, and device charging outlets. JetBlue's in-flight amenities consist of spacious seating, free Wi-Fi, entertainment, and free snacks, making JetBlue a trustworthy and traveler-friendly carrier at MKE for business and leisure travelers alike.

The terminal is located in the center and well-marked within the airport campus. For those who drive in, there is plenty of parking in walking distance or just a short shuttle ride away. Whether travelers choose the daily or economy parking lots, both transfer efficiently to the terminal, complete with convenient parking spaces and walking paths for patrons who need mobility assistance. After entering Terminal 1, JetBlue travelers easily find the airline's ticket counters where agents offer full-service assistance for reservations, flight modifications, and other questions.

JetBlue's ticketing counters typically run in tandem with the airline's schedule of flights and are manned by trained professionals who are there to ensure a seamless beginning to any trip. Travelers can get checked in with the help of JetBlue representatives or choose the self-service airport kiosks that are provided within the terminal. The kiosks enable travelers to print boarding passes and baggage tags, saving time and making the process smoother. For those who do not want their solutions on paper, JetBlue provides the convenience of online check-in on its website and mobile application. The electronic platform becomes available 24 hours before flight takeoff and enables passengers to choose seats, verify baggage, and obtain boarding passes—all at home or in transit.

Baggage options at JetBlue's MKE airport are thorough and intended to meet a variety of travelers' requirements. Every passenger can carry one personal item, like an overnight bag or purse, that goes under the seat. The majority of fare types include a carry-on bag that will fit in the overhead compartment. Baggage fees for checked bags depend on fare category and destination, and it is suggested that customers pay for baggage ahead of time online to prevent additional charges at the airport. Travelers with special items like sports gear, musical instruments, or oversized bags have specific provisions and customer support from JetBlue to help meet any special requirements. If there is a problem with checked bags—delays, loss, or damage—JetBlue has an claims process that can be started online or by contacting a representative in the airport. The airline works to resolve these cases as quickly as possible, keeping customers informed and offering compensation as per company policy and Department of Transportation guidelines.

JetBlue prides itself on its customer service, and that is reflected at Milwaukee Mitchell International Airport. In Terminal 1, the personnel from JetBlue are present to provide check-in assistance, rebook passengers, handle special requests, and more. Customer support from the airline is not limited to the terminal with its 24/7 hotline and online chat. Passengers can receive assistance at any time they require it. If a traveler needs assistance with a canceled flight, changing travel arrangements, or inquiring about in-flight amenities, JetBlue's assistance is both effective and responsive. The company also offers real-time flight updates through its website and mobile app, where passengers can track flight status, gate assignments, and boarding time in real time. Similarly, passengers who register for flight alerts receive email and text notifications, giving them peace of mind while enabling travelers to stay updated along the way.

Within Concourse D, travelers awaiting their JetBlue Airways Terminal MKE flight will discover a variety of airport amenities that make for a comfortable pre-boarding experience. The concourse has dining available that can suit many tastes, ranging from quick-service restaurants, to coffee houses, to bars. Local eateries as well as national chains can be found, so travelers have an opportunity to get a meal or snack no matter what their schedule restraints or dietary tastes may be.