Allegiant Air AUS Terminal operates from the South Terminal at Austin-Bergstrom International Airport (AUS), a separate facility from the main Barbara Jordan Terminal. The South Terminal is a streamlined, efficient way to travel with limited services geared toward Allegiant's low-cost model. Passengers can purchase tickets online or in ticket counter mode within the terminal, typically open 2 hours before scheduled departures. Allegiant offers self-service kiosks and staffed check-in counters for boarding passes and baggage check. Baggage service is available for lost or damaged baggage through Allegiant's on-site web support and baggage service office. Flight information is displayed in the terminal, and live updates can be accessed on the Allegiant smartphone app. Customer service is offered on the airline website and terminal counter.
The terminal has "grab and go" food and beverage services, an outdoor patio space to bask in Texas sunshine, and complimentary Wi-Fi throughout the complex. The decor is offbeat, and the terminal offers a cozy setting for travelers.
Allegiant Air offers ticketing services at the South Terminal, with hours of ticket sales generally available for one hour after every scheduled departure. It is worth mentioning that Allegiant does not accept money orders, checks, or cash at any airport facility; transactions have to be done using credit or debit cards.
For check-in, travelers have several choices:
Online Check-In (Free): Begins 24 hours prior to departure to enable travelers to check seat selections and bag reservations prior to printing boarding passes.
Mobile Check-In through the Allegiant App (Free): Travelers can check in via their smartphone for easy, paperless boarding passes.
At Airport Boarding Pass Print Out ($5 per Boarding Pass): Customers who need an agent to print their boarding pass at the airport will pay $5 per boarding pass. Nevertheless, this fee does not apply to customers who must check in at the airport ticket counter.
Passengers should report to the airport at least 2 hours before their planned flight departure. All passengers aged 18 years and above are required to show an acceptable mode of identification, including a driver's license or passport.
As far as baggage rules, all Allegiant travelers can bring one personal item aboard for free. Other carry-on bags and checked bags incur fees, which are less expensive if booked ahead of time in Allegiant's "Manage Travel" area. Airport prices are more expensive, so prepaying for baggage is advisable to save money.
For baggage assistance, Allegiant Air offers a Baggage Service Office that can be reached at +1-888-839-0502. Passengers can also contact the Lost and Found department at the same number for inquiries about misplaced items.
Flight status, as well as status notifications and alerts, are available on Allegiant Air Terminal AUS or by reaching their customer care center at +1-888-839-0502. Furthermore, travelers are able to update their travel arrangements, check in online, and view or update their trips using the "Manage Travel" link on Allegiant's website.
The South Terminal offers parking spaces for customers, such as Premium and Economy lots. The terminal is a cashless facility, and therefore, all parking charges have to be paid through the use of a credit or debit card. Disabled Veteran free parking is offered in the South Terminal Economy Lot.
For transportation, a taxi and rideshare service can be utilized to pick up passengers directly from the South Terminal and drop them off as well. Also, a shuttle bus service between the South Terminal and the Barbara Jordan Terminal provides convenient connections for passengers with flights on other airlines.
Allegiant Air Terminal AUS is dedicated to offering a safe and hassle-free travel experience to its customers at Austin-Bergstrom International Airport's South Terminal. With attentive services and a commitment to efficiency, passengers can look forward to a pleasant ride when they travel with Allegiant from AUS.